Move freight faster without replacing your TMS.
The Haulbase Agent works alongside your current TMS to watch loads, catch exceptions, draft next steps, and help your team respond faster while operators stay in control.
Start with exception management, then expand into coverage, tracking, documents, and customer updates.
Your TMS holds the loads. The Agent helps your team manage the work around them.
The Haulbase Agent is the easiest way for brokers and 3PLs to see how AI can help move freight faster, beginning with the exception work that slows teams down every day.
What slows teams down
Your TMS stores the freight, but your team still has to chase stale tracking, late pickups, missing PODs, carrier risk, and customer updates by hand.
High-volume brokerage teams lose margin and service quality when exceptions sit in inboxes, spreadsheets, or dispatcher memory.
Executives want AI leverage, but not uncontrolled automation that can damage carrier relationships or shipper trust.
What the Agent helps with
Surface the exceptions most likely to slow down a load, hurt a shipper, or consume dispatcher time.
Draft the next best action with the load, carrier, customer, and SOP context your team needs to review quickly.
Let teams start in read-and-draft mode, prove value, and expand the Agent as confidence grows.
Start with exceptions, then expand as confidence grows.
The Agent watches active work, drafts recommendations, and asks for approval where the decision matters.
AI help without giving up operator judgment.
The Agent is designed to make dispatchers faster, not remove accountability from customer or carrier decisions.
Control points
Operators review sensitive carrier, customer, and financial actions before anything is sent externally.
Every recommendation shows the reason, supporting context, and intended next step.
Teams can start with one workflow, one customer segment, or one exception type before expanding.
Best-fit teams
Freight brokers
3PL operators
Executives who want AI leverage without replacing their TMS first
When the Agent proves value, ATMS unlocks the full operating model.
Start with the Agent in your current TMS, or move to ATMS when you want the Agent and the TMS in one system.
Frequently asked questions
What does the Haulbase Agent do?
The Agent watches your active loads, finds exceptions like stale tracking, late pickups, missing PODs, and carrier risk, then drafts the next step for your team to approve. It works alongside your current TMS.
Do we need to replace our TMS first?
No. The Agent is designed to add AI operations to the TMS you already run. Your TMS stays the system of record while the Agent manages the work around it.
Can the Agent message our customers or carriers on its own?
Customer-facing and carrier-committing actions are approval-gated: the Agent drafts, your operators approve before anything is sent. Teams can widen permissions deliberately as confidence grows.
How do teams usually start?
In read-and-draft mode, scoped to one exception type, one lane, or one customer segment. You measure how often the Agent's drafts are approved unchanged, then expand.
Is the Agent self-serve software?
The Agent is operated as a managed service: Haulbase handles tenant onboarding, integration mapping, sandbox replay, shadow-mode review, and approval routing with your team.
Guides for this part of the freight stack.
Definitions, use cases, and decision guides written for the teams this product serves.
After-hours freight coverage without the night shift
Freight doesn't keep office hours, but most brokerage desks do. How brokers cover nights and weekends with an AI agent watching every load — and humans approving what goes out.
Carrier compliance monitoring on live loads, not at onboarding
Carriers get vetted at onboarding and then nobody looks again — until the insurance lapse surfaces after the claim. How continuous carrier compliance monitoring works on active freight.
Winning detention disputes with evidence instead of arguments
Detention fights are evidence fights — and most brokers show up with screenshots and recollections. How timestamped, load-level records turn accessorial disputes from arguments into paperwork.
See how the Agent helps your team manage exceptions faster.
Walk through how the Agent fits your current TMS, freight workflows, and shipper service model.